AUGUSTA, Maine (AP) - Maine health officials say that a troubled program that provides rides to medical appointments for people in the state's Medicaid program is improving but that the state is continuing to consider alternatives.
Stephanie Nadeau, director of MaineCare Services, told the Health and Human Services Committee on Tuesday that rides are being delivered more effectively and efficiently.
The MaineCare rides program has received reports of missed rides and complaints since switching to a new brokerage system in August.
But advocates and some lawmakers say they continue to hear complaints from patients who aren't being picked up on time and are being left for hours at appointments.
Nadeau says the state is still considering whether it will cancel any contracts with the companies that provide transportation to and from medical appointments.
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