Penobscot 911 dispatchers work to avoid mistakes

7:22 PM, Nov 14, 2013   |    comments
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BANGOR, Maine (NEWS CENTER) -- Being a 911 dispatcher is not an easy job, and when mistakes are made it can mean the difference between life and death.

Such was the case on September 4 in Jacksonville Florida, when a trainee dispatcher sent an ambulance to the wrong address while his trainer was using her cell phone. The caller on the other end died of a heart attack. Situations like those remind dispatchers in Penobscot County how important it is to pay attention on the job. Each Penobscot Dispatcher is scored on their ability to answer calls correctly, get a response team moving, and ask the right questions. According to Chris Fox, the Executive Director at PRCC, his 30 dispatchers must meet high standards.

"We're required to maintain at least a 90% proficiency and we're a consistent 97 to 99," said Fox.

The Penobscot dispatch handles around 800 calls day. According to Fox about 140 of those are 911 calls.


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